FAQ

The item I want is out of stock. What now?

Although we try to have a stock level that will keep up with expected demand, certain item(s) that are highly popular can exceptionally run out of stock. Please note that we are not able to indicate an estimated date for the product to be back in stock.

Do you place items on backorder?

No, your items will not be placed on backorder if they are currently not available. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by our Customer Care Team to arrange a store credit or refund.

Can I place an item on hold for purchase at a later date?

We provide you with the opportunity to create your own wishlist where you can select products for future purchase. Please note that we cannot guarantee that the items will still be in stock at the time that you decide to purchase them.

Do you have a showroom or retail store where I can view your products?

Yes, we have 6 showrooms around Sydney area.

How do I know if you carry a certain brand?

We kindly ask you to type the brand name in the search bar or to search for your brand directly on the “Brands” tab.

When can I expect new products to be listed on your website?

We are constantly updating our product range so we invite you to visit our website frequently.

Do you match prices?

Price matching against our competitors is decided on a case by case basis. Simply send us a screenshot of the competitor's advertised price for the identical product. Once we receive this screenshot we can let you know whether a price match can be authorised. Please be aware of the following guidelines: The product must be at full price on the competitor’s website We do not match promotional offers or items on sale or clearance The product must be in stock and available for purchase on the competitor website We do not match discount deal online retailers We do not match shipping costs We do not match advertising errors We do not match prices from overseas competitor’s websites

The item I purchased is now on sale. Will you honour this price?

Prices on our website are subject to change at any time. We do not offer a price match on items that have gone on sale after your purchase has been made. If your order was made on the same day of a price change, we will offer a store credit for the difference in price.

You cannot provide the item I bought at a sale price? What happens next?

In the unlikely event that we cannot fulfil your order for a product on sale or promotion, we will honour the sale price if and when the item comes back into stock. Please note that if an item is already unavailable before you make the purchase, any sale price will not be honoured.

An item was on sale on your website, it’s now back to full price, can I have the sale price?

Unfortunately we cannot honour a sale or promotional price if an offer has finished. If you wish to keep up to date with our current sales and promotions, please sign up to our newsletter.

Do your prices include GST?

Yes, all prices include GST.

Are your prices in Australian Dollars (AUD)?

All pricing is in Australian dollars.

Why was my product review rejected?

We highly value your feedback on any of the products that you bought from us. However, we follow some guidelines that prevent some reviews from being posted. The following types of reviews will be rejected: Reviews for faulty or damaged items as this will be handled by our Customer Care Team and does not describe the general nature of the product. Comments on items that are incorrectly received. Reviews containing comments that do not describe the product itself but are rather a feedback on transactional issues such as the order or delivery process or how a case was handled by our Customer Care Team. Comments that are considered offensive to others. Reviews that mention our competitors. Comments that are about price, price changes, promotional offers or sale prices.

Do you offer a warranty on your products?

Products are typically guaranteed by suppliers with a warranty of at least 12 months, otherwise we provides its own guarantee. Please keep receipt of your purchase for warranty claims.

How can I provide feedback about a product?

We look forward to hearing feedback about our products. You can find section specifically designed for reviews on each product page. After the delivery of your purchase you will also receive an email asking you to review the item that you just bought. Additionally, please feel free to send us feedback via our online form.

How long does delivery take?

Dispatch time Dispatch time is the time it takes for an item to leave the warehouse. It varies for each product. Dispatch time is estimated on the product page as shown below. When your order leaves the warehouse, you will receive a shipping notification email. You can refer to table below to estimate a delivery time after dispatch. Delivery time Delivery time varies depending on the partner warehouse location and your delivery address. The following table gives delivery time estimate, for guidance only.

What does your standard delivery service include?

All orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers can advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Which delivery method do you use?

Depending on the size of the items in your order, we utilise the following shipping and delivery methods: Small items Many lightweight items can be shipped via Australia Post. As soon as your item has left the warehouse you will be notified via email and be able to track your order online. Our standard shipping arrangement will require a signature upon delivery; however, you can select an option at checkout to leave the order at your door. If you are not at home at the time of delivery and you have not given an authority to leave the package, a notice with alternative arrangements will be left at your residence (usually your parcel will be stored at your local post office for pick up). Medium sized items For medium sized items such as chairs or flat packed furniture that cannot be shipped via Australia Post, we will send them through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries. Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items. Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in a reasonable order. However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture. If, for any reason, our shipping partner is not able to successfully deliver your order they should leave a card with further delivery instructions. In these situations, we reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs). Bulky and fragile furniture items Large furniture items are mostly shipped using a two men delivery service. Once your order has left the warehouse you will be notified via email. Unfortunately, online tracking is not available for such deliveries. However, the carrier will typically contact you in order to arrange a delivery time that suits you best. For metropolitan areas, upon delivery the drivers will carry your item into your room of choice. Services such as delivery to room of choice may not be guaranteed where item cannot safely be brought through doorways or elevators. Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as the shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss and will not be able to provide the service to carry the items into your home and you may need to have someone available to help you. In very exceptional cases where delivery may result in unusually high freight charges (including, but not limited to, remote delivery locations, inner city deliveries, island deliveries, etc.), We reserves the right to cancel an order. Please contact us first if you'd like to check if your location may be subject to unusually high freight charges. Virtual goods Virtual goods are sent to the email address provided during checkout.

Do you offer Express shipping?

Unfortunately, we are currently not able to offer Express shipping.

Do you deliver orders after business hours?

At this stage, we only delivers orders within business hours.

What if I am not home when my package arrives?

If you have not selected the option to leave the item in a safe location around your home, our shipping partner will leave a notice at your home detailing an alternative delivery arrangement. However, we may charge you for storage fees and associated shipping costs. If you gave us authority to leave the item in a safe spot, the courier should place the box somewhere close to your home.

Will I have to sign for my delivery?

Yes, our standard shipping arrangement requires you to sign a delivery form in which you confirm that the product was delivered in a suitable condition (without obvious defects or damage). However, for most items you can select an option during checkout to leave the order at your door. Please note that it may not be advisable to give an authority to leave large items at your door as we will not be held liable for any loss.

How do I change my shipping address after my order has been placed?

Before you place your order please double check that your shipping address is correct. We are able to change the shipping address on your order as long as it has not been dispatched yet. Simply call our Customer Care Team or send us an email. However, once the shipping label for your order has been printed or the order is on its way, we are not able make any further changes.

Is it possible to pick up my order from your warehouse?

Yes, pickup is available from our warehouse.

At least one of my packages has not arrived. What can I do?

If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. If only part of your order has arrived, please go to your account and check the current status of your items. If this does not clarify the situation, please contact our Customer Care Team.

The tracking shows my order has been delivered but I didn't receive it.

If you find that your item shows it has been delivered but you never received it, please go through the following steps: Has your item been left with your neighbours? Have you contacted your local post office or courier depot to check if the driver left your parcel? Contact our Customer Care Team.

My items haven't arrived yet. What can I do?

Please check the estimated dispatch time of each item on your order confirmation email or in your account. As soon as your order has been dispatched we will send you a shipping notification email. Before contacting us directly, ensure that you check the delivery tracking status of your order here. If you do not receive any shipping confirmation or you cannot find any update on the tracking status, please contact our Customer Care Team. For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.

How can I track my order?

For small and medium sized items we will provide tracking information as soon as your item has left the warehouse. Please visit our Track Order page and enter your email address and order number, then click on the “Track Order” button. You can find your order number at the top of your order confirmation email. If you can’t find your order number you can also track your order by entering your email address, last name and shipping postcode. For bulky and fragile items, we are currently unable to provide live tracking. Once the item has left the warehouse, you will receive a shipping notification email from us and in most cases the carrier will give you a call to arrange a suitable delivery date.

What does 'Free Shipping' mean for me?

Free shipping is available on selected products and sizes, to selected areas. To see if you qualify for free shipping simply type your postcode into the field on the product page or at checkout. Free shipping is available only on selected products, selected sizes, to selected areas. The following postcodes are excluded from free shipping: 0800 - 0886, 0906 - 0909, 2899 - 2899, 4806 - 4895 and 6701- 6799.

How much will you charge for delivery?

After selecting the correct size and/or colour of the product that you wish to buy, you can calculate a shipping estimate by entering your postcode on the product page. The final postage cost for your order can be viewed during checkout and may change depending on additional items that you have added to your cart.

I placed two orders. Are you able to consolidate them so that I only pay for shipping once?

Since our orders are automatically processed, we are not able to combine two separate orders in one delivery. On top of that, your two orders might come from different warehouses. That's why we are not able to offer you a reduced shipping fee.

Do you ship outside of Australia?

Unfortunately we are currently only able to ship to Australian addresses.

What is your shipping and returns policy?

If you would like to return an item, please check our shipping and returns policy here.

Can other people use my Shipster account?

Households may use a single Shipster account for purchases from family members living at the same address. The account cannot be shared outside a household. For more information, please see Shipster's Help & Support Site.

Can I ship to areas outside of metro Melbourne, Sydney and Brisbane?

Once a customer has registered to become a Shipster member, they can get items delivered to anywhere in Australia. Shipster is only restricting sign-ups to residents in metro Melbourne, Sydney and Brisbane. Sydney Metro Postcodes 1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897 Melbourne metro postcodes 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999 Brisbane metro postcodes 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725 For more information, please see Shipster's Help & Support Site.

When will free delivery be applied?

Once customers have signed up to Shipster, you are ready to start shopping online. We will verify your membership by your email address at checkout. Please make sure you are using the same email address you have registered with Shipster for free delivery to be automatically applied. No promotion codes are needed. For more information, please see Shipster's Help & Support Site.

What should I do if free shipping wasn't applied at checkout?

If free shipping has not been applied as expected, please double check the email address used within Checkout is the same email address used to sign up with Shipster. Order eligibility criteria is the following: Order total is at least $25 (excluding the shipping cost) Shipping cost of the order is under $20 If, after checking these details, you still believe there’s an error, please contact our Customer Care Team. For more information, please see Shipster's Help & Support Site.

Are you able to add a gift message to my order?

We are currently not able to add a gift message to your order.

Can you gift wrap my order?

Unfortunately, we are not able to gift wrap your order.

I need personal assistance with my order. Who can I contact?

Our Customer Care Team is happy to assist you with your order.

I am having problems ordering through your website. What can I do?

Our website is best supported by Google Chrome, Safari, Mozilla Firefox and Internet Explorer. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact our Customer Care Team.

Am I able to add items to my order?

We are not able to add items to your order. If you wish to purchase more items, we kindly ask you to place another order.

How can I cancel my order?

If you wish to cancel your order, please contact our Customer Care Team. We are able to cancel your order before it is dispatched. However, once your order has been dispatched you will have to accept the delivery and return the item. Our friendly Customer Care Team will assist you.

How do I return my purchase if I change my mind?

Should you change your mind about a purchase you can return the item within 30 days of having received it and can opt for a store credit or a full refund. With change of mind returns, any promotional discount used on the order will be non refundable and the voucher will not be reactivated. RETURN ELIGIBILITY We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with. For health and hygiene reasons, the following items are not eligible for a change of mind return: mattresses, bed linen and pillows. SMALL ITEMS You can return small items for free using ParcelPoint Easy Returns or the post office. ParcelPoint allows you to return your item to hundreds of local stores such as pharmacies, convenience stores and newsagents – open weekends and after hours for your convenience. Please check the size and weight restrictions before returning your item. ParcelPoint limits are 10kg and 120 cubic cm (the sum of adding together the length, width and height of the package). If you are unsure, use the size limit of airline carry-on luggage as a guide. For returns via the post office please check the Australia Post Size & Weight Guidelines. Click here to book your return and create your shipping label for small items. Make sure you include a copy of your order confirmation in the parcel. Please note: you will need to complete the online process for each parcel you are returning. For tracking purposes, ParcelPoint and the post office cannot accept multiple parcels with the same label. LARGE ITEMS For any large item, please check this article. Please note that free online return bookings are not available for large items and returning large items may incur a postage fee. Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid. PLEASE NOTE** Return cost may differ from original shipping cost - please contact our Customer Service Team for a quote.

What happens if I use a promotion that requires a minimum order value and want to return an item?

Please be aware that if you change your mind about an order that was placed with a promotional voucher that required a minimum order value, the following rule applies: If you return or cancel an item and as a result, the order value now falls below the minimum order value threshold, we cannot grant the promotion any longer. In this case, the items remaining in the order will return to full price and you will get reimbursed for the difference between the full price of the items that you keep and the initial order value (excluding shipping). If you return or cancel an item and the total order value stays over the minimum order value threshold, the promotion will still be granted. Our Customer Care team will inform you of the refund amount you will receive via email in these instances.

How do I return a large item?

Our easy returns process for large items in 4 steps: Submit a return request with Order number Reason for return Item name and SKU Photo of the item We will organise a courier pick up advising of the return cost if change of mind return You send the item back Once the item arrives in our warehouse, we will either refund you or issue you a store credit. For the final refund/store credit amount we will deduct the shipping and returns shipping amount from the price you paid for the item.

How many days do I have to return my order?

We want you to feel confident when buying from us. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 30 days of having received it and can opt for a store credit or a full refund. We will require the item to be unused and in its original packaging for these returns. RETURN ELIGIBILITY We require the returned product(s) to be unused and in the original packaging. Any items that are not returned to us in the original packaging and/or in original condition will incur an additional handling fee (deducted from your refund). This also includes not packing the item up sufficiently to avoid damage in transit back to us. Please use the packing material the item was sent with. For health and hygiene reasons, the following items are not eligible for a change of mind return: mattresses, bed linen and pillows.

Do I have to pay for my return if I change my mind?

If you change your mind about your purchase and the item is unused and in its original packaging, you can book your free return using ParcelPoint Easy Returns or the post office. Please check the size and weight restrictions before returning your item. ParcelPoint limits are 10kg and 120 cubic cm (the sum of adding together the length, width and height of the package). If you are unsure, use the size limit of airline carry-on luggage as a guide. For returns via the post office please check the Australia Post Size & Weight Guidelines. Click here to book your return and create your shipping label. Make sure you include a copy of your order confirmation in the parcel(s). Please note: you will need to complete the online process for each parcel you are returning. For tracking purposes, ParcelPoint and the post office cannot accept multiple parcels with the same label. For any large item, please contact our Customer Care Team to assist with organising your return. They will advise the return shipping cost for your item. Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for originally shipping the items to you. In the case of large items, we will also deduct the return shipping cost from the amount that you paid. Please note** The return cost may differ in price from what you originally paid to have the item(s) shipped; for a return quote - please contact our Customer Service team and they will be able to get an estimated return cost for you.

I need to return an item, but I don't have the original packaging. Now what?

Original packaging is required in instances where the customer has changed their mind, would like to exchange for a different item, or would like a refund/store credit. Please note that the item must be unused and returned within 30 days of purchase. If the item is faulty and you are no longer in possession of the original packaging, please contact our Customer Care Team to discuss further options.

What should I do if my order arrives damaged or faulty?

In the unlikely event that your item arrives damaged or faulty, please notify us as soon as possible for a replacement (if available), store credit or a full refund. Please contact our Customer Care Team to assist with organising your return. You may be required to send us images of the damage for further assessment. We will give you the option to arrange a replacement for part/whole of the item, or provide you with a store credit or a full refund. Any refund is made back to the payment option you chose with your original order. Please do not attempt to return the items before speaking to one of our specialists (you may be responsible for any associate expenses if you do so). We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

Are there any return shipping charges for damaged or faulty items?

In the unlikely event that your product arrives damaged or faulty, or if you have a warranty claim, please contact our Customer Care Team. In those cases, the return of your item is free.

What should I do if I receive an incorrect item?

In the unlikely case that you receive an incorrect item, please contact our Customer Care Team with the following information: Order number Item name and SKU Photo of the item you received Our returns team will assess your case and take all necessary actions from there.

My item arrived with a missing part. What can I do?

In case your order arrive missing a part, please contact us with the following information and we will resolve this issue immediately: Order number Item name and SKU Detailed description of the missing part Photo to show which part is missing

Do you offer warranty on your products?

We works closely with suppliers to ensure all products have appropriate warranties. Please email contact our Customer Care Team to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the supplier to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses). We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.

Why do you ask for a photo before returning an item?

Our Customer Care Team will ask you to provide a photo of the item you received to proof that the item is in perfect condition before you return it. This way if any damage happens during transport, you will not be held liable and we will take responsibility. Once you've sent your photos, our team will organise a courier pick up for the items.

How will I be refunded?

Refunds are issued through the same transaction method you used in your original purchase. Your refund will always be credited into the same account your payment came from - We cannot refund your order to a different card or account.

How long does it take for me to receive a store credit or refund?

After receiving and approving your return, we will grant you a replacement, store credit or a refund within a week. Please note that after granting a replacement item, the dispatch and delivery time depends on the item's location, dimensions and your delivery location.

How do I know my payment transaction is secure?

We ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption. You can see the transaction is secure if you see a keylock at the bottom right of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that with each purchase your credit card or bank account information will be secure. We are committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, we have implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please contact our Customer Care Team.

What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account on PayPal website.

Who do I contact if I have a problem with my PayPal account?

Unfortunately, we are not in a position to provide support on PayPal account problems. We kindly ask you to contact PayPal customer service directly.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account immediately after checkout.

I didn't receive my newsletter sign up voucher. What can I do?

Please make sure the email was not accidentally routed into your spam folder. If you cannot find the email in the spam folder, please contact our Customer Care Team. Please note, that we cannot refund the $10 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.

My Voucher Code Doesn't Work. What Can I Do?

We generally observe two kinds of problems with our coupons: The coupon code is incorrectly typed at checkout: As the code is case-sensitive, we recommend our clients to copy (Ctrl+C) and paste (Ctrl+V) the code instead of typing it in. It is also important to make sure that no spaces are left at the beginning or at the end of the code The order is not adhering to terms and conditions for the "Newsletter sign-up coupon": This kind of voucher applies only to orders with minimum spend $99, and does not cover electronics, appliances, sale items and shipping costs. We kindly ask you to please check the two points above. In case everything is done correctly but your voucher does still not work, do not hesitate to contact us again with more details about your order (products, quantities, delivery address and voucher code) and we'll get a resolution for you. Please note, that we cannot refund the $10 newsletter voucher discount from your order after your order has been placed. The voucher code must be applied to the order at the checkout for the discount to be valid. Please contact our Customer Care Team before placing the order if you are having any problems.

Can I lay-by an item?

Unfortunately, we currently do not offer any lay-by options.

What is your payment policy?

Please check our payment policy here.

What payment types do you accept?

We accepts a great variety of payment methods: Credit cards (Visa, Mastercard and American Express), and PayPal.

Why have I been asked to confirm my order?

We are committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, we have implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

My computer froze while processing payment. How will I know that my payment went through successfully?

After a successful transaction you should see a success page. On top of that, all successful transactions will receive a confirmation email. If you have not received confirmation via email, contact our Customer Care Team. We can double check if you might have misspelled your email address or find the reason why your order was not successful.

Do I create an account when I subscribe to your newsletter?

Subscribing to our newsletter and creating an account are two separate things. When you subscribe to our newsletter you do not automatically create an account with us. If you wish to create an account, please click here. Likewise, creating an account does not require you to be subscribed to our newsletter. However, if you would like to opt in, please sign up here.

Is it safe to store my payment methods in my account?

We do not store payment information. All payment information is stored securely with our PCI compliant payment provider.

How do I start a new account?

Please click on ‘My Account’, which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the ‘Create a new account’ button on the left hand side. Click ‘Create a new account’ and fill in your details as requested before clicking ‘Submit’. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

How do I update my details on my account?

Please click on the ‘My Account’ tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on ‘Edit’ to update your details and ‘Save’ once you are finished to save these changes.

How can I subscribe to the newsletter?

Just sign up here and in return you will receive $10 off your next $99+ purchase. Terms and Conditions: Upon successful signup to our newsletter, a $10 coupon code will be emailed to your email address. To redeem the coupon code a minimum spend of $99 or more is required. Offer excludes sale items and cannot be combined with any other coupons.

How can I unsubscribe from the newsletter?

If you wish to unsubscribe from the newsletter, you have 3 different options to do so: 1) Newsletter footer 2) My account Log in to your account and go to email preferences. Select which emails you would like to receive. 3) Contact us If you cannot find any newsletter in your email inbox and you do not have any account with us, you can contact our Customer Care Team and they will unsubscribe you from the newsletter.

Will my information be sold to third parties?

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under 'Privacy Policy'.

Do you store my credit card details?

No, we do not store any credit card information on our servers or data center. We provide customers with the possibility to save their payment details, so they don’t need to re-enter them for every purchase. This is referred to as ‘tokenization of payment data’ and is the process of associating unique identifiers called tokens to payment data such as payment card details. At the time of payment, the token of a payment card is sent from us to the payment provider, who links the token to the stored payment details and sends the authorization request. In the unlikely event fraudsters manage to steal tokenized data, they cannot use the stolen tokens to pay online since they are unable to link the token to payment information stored securely by our payment partner. You always have the choice to disable or remove your stored information.

How do I know if you are a safe online shop?

We are highly committed to provide you with a safe value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

What are cookies? Do I need to enable cookies in my browser?

Cookies aren't just for eating. They are also the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page. To find out more about how we use cookies, please see our Privacy Policy.